Delivering value to our customers more efficiently at BTHere at BT and EE, it can sometimes take longer than expected to ship value to our customers and whilst we continue to embrace a more agile…Sep 20, 2022Sep 20, 2022
The People Paradox: Human Nature’s Impact on Digital TransformationIt’s been over two years since this story broke out about the car rental giant Hertz suing Accenture for $32m over a catastrophic failure…Sep 19, 2021Sep 19, 2021
Redesigning an organisation to become more user-centric at BTPeople are continuously expectant of great digital experiences and the standard for those experiences is constantly being pushed beyond its…May 4, 20211May 4, 20211
New beginningsIn June I was made redundant from my role as Product Design Manager at Virgin Atlantic.Oct 22, 2020Oct 22, 2020
Published inVirgin Atlantic DigitalCrisis empowers creativityIt’s not very often in your career that you have the opportunity or unfortunate circumstance of having an extended period of time off of…Apr 8, 2020Apr 8, 2020
Published inVirgin Atlantic DigitalCreating Virgin Atlantic’s Digital Design System — Part 1My wedding day … the greatest day of my life. Bizarrely this also happens to be the day that I accepted a role as Digital Product Design…Feb 10, 20206Feb 10, 20206
